The problem for customer support teams
Support queues are dominated by repetitive questions that delay the genuinely tricky tickets and burn out the team answering them for the hundredth time.
How OSP.net helps
OSP clears the front line. It resolves the repetitive questions directly, drafts first-pass replies for the rest, and routes anything sensitive to a human with full context — so your team spends its time where judgment is actually needed.
Example workflows
- “Answer routine how-to and status questions, and escalate anything about refunds or complaints to a human.”
- “Draft a reply to this ticket using our help docs, for an agent to review.”
- “Summarize the top recurring issues this week so we can fix the root cause.”
Integrations customer support teams use most
Connect the tools you already work in:
Frequently asked questions
- Can it be embedded on our site?
- Yes. OSP offers an embeddable web widget in addition to SMS, WhatsApp, and Telegram, so it can sit directly on your support page.
- Will it escalate to a human when needed?
- Yes. You define what it handles directly versus what it routes to a person, and it hands off with the full context attached.