What is WhatsApp?
WhatsApp is a communication tool. With OSP.net, your AI agent connects to it directly so it can act on your behalf instead of just answering questions about it.
What your OSP agent can do with WhatsApp
- Your agent answers WhatsApp messages
- Free-form replies within the 24-hour window
How to connect WhatsApp
- In Meta Business, add the WhatsApp product to an app and complete business verification. business.facebook.com
- Point the WhatsApp webhook (subscribed to 'messages') at OSP's whatsapp-webhook URL — your operator configures the verify token + app secret.
- Copy your phone number ID + a permanent access token from the WhatsApp API setup, paste them here, and Connect.
Related communication integrations
Frequently asked questions
- Can OSP.net connect to WhatsApp?
- Yes. WhatsApp is a native OSP.net integration — you bring your own WhatsApp key or token, paste it in your dashboard, and your agent restarts live.
- What can my OSP agent do with WhatsApp?
- Let customers reach your agent on WhatsApp. Needs a Meta Business account + a WhatsApp phone number (one-time setup). Specifically: Your agent answers WhatsApp messages; Free-form replies within the 24-hour window.
- Is WhatsApp a native integration or via the gateway?
- WhatsApp is a native, baked-in integration. You connect it with your own credentials, which are stored in an encrypted vault and injected only at runtime.
- Is my WhatsApp data secure with OSP.net?
- Yes. Your WhatsApp credentials live in an encrypted secrets vault, are injected only at container runtime, and are never written to disk in plaintext or used to train any model. Each customer runs in a fully isolated instance.