What is Intercom?
Intercom is a support & ticketing tool. With OSP.net, your AI agent connects to it directly so it can act on your behalf instead of just answering questions about it.
What your OSP agent can do with Intercom
- Read and summarize conversations
- Look up contacts and companies
- Draft replies for your review
How to connect Intercom
- In Intercom, open Settings → Integrations → Developer Hub and create (or open) an app, then copy its Access token. Grant it read access to Conversations and Contacts. Intercom Docs: authentication / access tokens
- Paste the access token here and Connect. Your agent reads your Intercom workspace with it. Intercom Docs: REST API
Security: The access token is scoped to the permissions you grant the app — keep it read-only for a question-answering agent. Revoke it any time from the Intercom Developer Hub.
Related support & ticketing integrations
Frequently asked questions
- Can OSP.net connect to Intercom?
- Yes. Intercom is a native OSP.net integration — you bring your own Intercom key or token, paste it in your dashboard, and your agent restarts live.
- What can my OSP agent do with Intercom?
- Your agent reads your Intercom conversations and contacts, and helps summarize and reply. Specifically: Read and summarize conversations; Look up contacts and companies; Draft replies for your review.
- Is Intercom a native integration or via the gateway?
- Intercom is a native, baked-in integration. You connect it with your own credentials, which are stored in an encrypted vault and injected only at runtime.
- Is my Intercom data secure with OSP.net?
- Yes. Your Intercom credentials live in an encrypted secrets vault, are injected only at container runtime, and are never written to disk in plaintext or used to train any model. Each customer runs in a fully isolated instance.