What is Zendesk?
Zendesk is a support & ticketing tool. With OSP.net, your AI agent connects to it directly so it can act on your behalf instead of just answering questions about it.
What your OSP agent can do with Zendesk
- Search and read tickets
- Look up customers and ticket history
- Draft replies and summarize a backlog
How to connect Zendesk
- In Zendesk, open Admin Center → Apps and integrations → APIs → Zendesk API, turn on Token access, and click Add API token. Copy it (shown once). Zendesk Help: managing API access
- Your subdomain is the first part of your Zendesk URL — in acme.zendesk.com it's “acme”.
- Paste your subdomain, the agent email that owns the token, and the token here, then Connect. Zendesk Docs: API authentication
Security: The API token acts as the agent account it belongs to — scope that account's permissions to what you want the agent to see. Delete the token any time from the same Zendesk API page. Your subdomain and email aren't secret.
Related support & ticketing integrations
Frequently asked questions
- Can OSP.net connect to Zendesk?
- Yes. Zendesk is a native OSP.net integration — you bring your own Zendesk key or token, paste it in your dashboard, and your agent restarts live.
- What can my OSP agent do with Zendesk?
- Your agent reads your Zendesk tickets, customers and macros, and helps draft replies. Specifically: Search and read tickets; Look up customers and ticket history; Draft replies and summarize a backlog.
- Is Zendesk a native integration or via the gateway?
- Zendesk is a native, baked-in integration. You connect it with your own credentials, which are stored in an encrypted vault and injected only at runtime.
- Is my Zendesk data secure with OSP.net?
- Yes. Your Zendesk credentials live in an encrypted secrets vault, are injected only at container runtime, and are never written to disk in plaintext or used to train any model. Each customer runs in a fully isolated instance.